Frontline Bank Ambassador
4 days ago
Job Summary
We are seeking a Frontline Bank Ambassador to provide efficient and quality customer-focused service to improve the customers' banking experiences. As a key member of our team, you will be responsible for providing full range of banking products and financial advisory services in personal, business and commercial banking.
Key Responsibilities
- Attentive to customers inquiries and requests related to banking transactions.
- Actively offer advisory solutions to meet customer's needs.
- Be proactive to resolve service issues to escalate to manager if unresolved.
- Identify growth opportunities to value-add our customers via sales leads and referrals.
- Exercise vigilance when performing duties and highlight unusual and suspicious transactions.
- Constantly support and participate in Bank's ongoing campaigns and programmes.
- Comply with established operational control and audit procedures and maintain a high standard of housekeeping at branch.
Requirements
- Diploma with experience are welcome to apply.
- Strong passion to build meaningful customer relationships and enhance customer experiences.
- Effective listening skills with good problem-solving skills.
- Possess excellent multi-tasking skills and be able to function under pressure.
- Strong communication skills characterized by excellent writing and speaking skills.
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