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Client Success Specialist

2 months ago

Singapore FOMO PAY PTE. LTD. Full time
About FOMO Pay Pte. Ltd.

FOMO Pay Pte. Ltd. is a leading payment institution licensed by the Monetary Authority of Singapore to conduct Cross-border Money Transfer Service, Domestic Money Transfer Service, Digital Payment Token Service, and Merchant Acquisition Service.

We are building Asia's fully licensed financial platform, helping institutions and businesses connect between fiat and digital currency. Our three flagship products are:

  • FOMO Payment - A one-stop digital payment solution for merchants, corporates, and financial institutions
  • FOMO iBank - A facilitator of businesses' everyday requirements for transactional banking needs
  • FOMO Capital Markets - A one-stop digital asset services provider bridging Web 2.0 & Web 3.0
Job Summary

We are seeking a highly skilled Client Success Specialist to join our team. The successful candidate will be responsible for managing clients' post-sales activities, cultivating strong relationships with clients, and providing an elite client experience.

Key Responsibilities
  • Manage clients' post-sales activities and develop strong relationships with clients
  • Maintain professional and effective working relationships with newly onboarded clients and assess the risks in the relationships and their development
  • Assist clients with the setting up of their accounts with the Company, leading up to their first transaction
  • Manage clients' inquiries and resolve queries or issues promptly after their onboarding
  • Create, identify, and qualify selling opportunities by maintaining close communication and engagement with the clients
  • Develop trusted relationships with key accounts and high-priority clients to encourage high-volume transaction flows
  • Ensure the timely and successful delivery of our products and solutions according to the clients' needs and objectives
  • Work closely with the sales and accounts teams to ensure the effective handover processes of the client
Requirements
  • Degree in Business, Economics, Sales & Marketing, or equivalent
  • Entrepreneurial and able to work in a fast-paced environment with numerous stakeholders
  • Resourceful and independent with good problem-solving skills
  • Strong communication and relationship-building skills
  • Fluent in both English and Mandarin (able to communicate with Chinese-speaking associates). Additional Asian languages would be advantageous to communicate with clients in the international market
  • Commercial understanding of technology solutions, specifically towards the financial services industry preferred
Perks and Benefits
  • Competitive Compensation and Benefit Package
  • Group Hospitalisation and Medical Insurance
  • Fun and Dynamic Environment with plenty of learning and growth opportunities
  • Career Advancement
  • Professional Development Training Workshops
  • Team Building Sessions