Hotel Reception Manager
3 days ago
Job Overview
HOTEL GRAND PACIFIC is seeking a skilled and customer-focused Guest Services Executive to join its team.
About the Role
This is an exciting opportunity for individuals who are passionate about delivering exceptional guest experiences.
The successful candidate will be responsible for providing top-notch service to guests, ensuring their stay with us is memorable and enjoyable.
Main Responsibilities
- Assist guests with check-ins and check-outs, verifying reservations and addressing any concerns promptly.
- Coordinate front office activities to ensure smooth daily operations, maintaining accurate room status information at all times.
- Monitor and respond to guest requests in a timely and effective manner, guaranteeing satisfaction.
- Continuously evaluate and improve our services, monitoring guest feedback and concerns to ensure we meet their expectations.
- Provide guests with information and recommendations on hotel amenities and services, enhancing their overall experience.
- Resolve guest issues and complaints efficiently, promoting a positive and welcoming atmosphere.
- Perform other duties as assigned by management, contributing to the hotel's success.
Requirements
To succeed in this role, you must possess excellent communication and interpersonal skills, enabling you to work effectively with colleagues and guests alike.
You should be able to work in a fast-paced environment, remaining calm under pressure while handling multiple tasks simultaneously.
A good team player with a willingness to learn and adapt, you will thrive in our dynamic and supportive team culture.
Rotating shifts, weekends, and public holidays are required, so flexibility is essential.
Typical Salary Range
$45,000 - $60,000 per annum, based on location and experience.
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