Operations Manager

3 days ago


Singapore NSK HOTEL PTE. LTD. Full time
Job Summary

We are seeking a highly skilled Operations Manager to oversee the day-to-day activities of our Front Office and other services. The successful candidate will ensure smooth operations, customer service satisfaction, and adherence to established standards and policies.

Key Responsibilities:
  • Supervise sections in Front Office, including reception, cashier, telephone, reservation, and baggage services.
  • Monitor junior staff's conduct and job performance, ensuring all staff project a positive corporate image to guests.
  • Attend to guests with promptness, courtesy, and efficiency, handling guest complaints with tact and diplomacy.
  • Assist with checking in/out of guests, inspecting VIP rooms before arrival, and ensuring complimentary amenities are provided.
  • Check the handover log for messages and follow-up actions at the commencement of each shift.
  • Maintain cash float amounts in accordance with expected occupancy, authorizing rate and room changes, paid outs, cash advances, and acceptance of cheques according to procedures and credit policies.
  • Responsible for training reception staff, planning, organizing, and conducting on-the-job training (OJT).
  • Monitor room inventory closely to ensure maximum utilization and revenue generation.
  • Directly responsible for evacuating staff and guests during a fire in the absence of the Safety & Fire Manager.
  • Conduct random checks on hotel driveways to ensure smooth traffic flow.
Requirements:
  • Fire safety knowledge
  • Front office experience
  • Teamwork and leadership skills
  • Staff training and development expertise
  • Hotel operations knowledge
  • Communication and customer service skills
Benefits:
  • A competitive salary of SGD 6,500 per month
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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