Hotel Reception Manager
5 days ago
This is a role at A HOTEL BUGIS PTE. LTD. where you will be working as a Hotel Front Office Executive.
About the RoleWe are looking for an individual who can manage check-in and check-out processes efficiently, handle reservations, and address guest inquiries in a professional and welcoming environment at the front desk.
Key Responsibilities:- Guest Reception: Greet all guests warmly upon arrival, manage check-in and check-out procedures, and maintain a seamless guest experience.
- Reservations Management: Handle room reservations, cancellations, and modifications accurately, and ensure all guest information is recorded correctly in the hotel's system.
- Customer Service: Address guest queries, concerns, and complaints promptly, provide information about hotel amenities, services, and local attractions.
- Billing & Payments: Process payments, issue invoices, and maintain accurate billing records, handle cash transactions, and ensure proper cash management.
- Communication: Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met in a timely manner.
- Record Keeping: Maintain accurate records of room occupancy, guest profiles, and other relevant data.
- Compliance: Ensure adherence to hotel policies, procedures, and safety standards, maintain confidentiality of guest information.
- Team Support: Assist colleagues with tasks as needed to ensure smooth front desk operations.
To be successful in this role, you should have:
- A minimum of O-level education.
- Previous experience in a front office or customer service role in the hospitality industry (advantageous but not required).
- Strong communication and interpersonal skills, proficiency in hotel management software, ability to multitask and work under pressure.
This role requires shift-based work, including weekends and public holidays. You will be reporting to the Duty Manager.
What We OfferAs a Hotel Front Office Executive at A HOTEL BUGIS PTE. LTD., you can expect:
- A salary of SGD 2200 to SGD 2500.
- The opportunity to work in a dynamic and fast-paced environment.
- Professional growth and development opportunities.
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