Regional IT Operations Director

3 weeks ago


Singapore Mizuho Bank Full time

About the Role

We are seeking an experienced Regional IT Operations Director to lead our IT infrastructure and application operations across the region. This leadership role will ensure the stability, scalability, and security of our IT systems, enabling seamless banking services while aligning with our strategic and regulatory requirements.

Key Responsibilities:

  • Develop and implement IT service management processes and tooling for application, infrastructure, and network management across multiple locations in collaboration with offshore entities, service delivery partners, and in-country teams.
  • Drive standardization and best practices across markets within the region.
  • Lead incident response teams together with relevant stakeholders covering incident management, root cause analysis, and problem management & associated reporting.
  • Oversee the management of data centres, cloud environments, and network infrastructure in line with operational capacity, performance, and availability requirements.
  • Engage with country IT teams as well as vendor partners to deliver end-to-end support services.
  • Develop and execute strategies for infrastructure modernization.
  • Ensure corrective and preventive maintenance and small change requests are delivered and prioritized with and communicated to the relevant function as required.

Requirements:

  • Proven track record in Application Management and Technology Operations for banks; ideally operating in a regional/global capacity in a multi-country model.
  • Excellent understanding and awareness of the Applications, Infrastructure in a banking estate.
  • Strategic thinking with a hands-on approach to problem-solving.
  • Strong leadership, communication, and stakeholder and people management skills.
  • Understanding of regulatory frameworks in the Asia Pacific region relevant to applications and infrastructure management.
  • Previous experience in effectively managing multiple relationships with customers and providers.
  • Deep understanding of the ITIL processes and tools.
  • Experience in delivering monitoring and observability leveraging next-gen technologies (e.g., AI).
  • Excellent knowledge of budgeting and financial management.
  • Managing and negotiating with vendors.
  • Bachelor's degree in Computer Science/Information Technology/Engineering/or a related field (Master's preferred).
  • 15+ years of relevant experience.

The salary range for this position is $120,000 - $180,000 per year, depending on qualifications and experience.



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