Guest Service Ambassador

3 days ago

Singapore beBeeGuestService Full time $4,000 - $6,000

Job Title: Guest Service Ambassador

Key Responsibilities and Duties
  • Establish a positive connection with guests through personalized communication prior to their arrival, ensuring a tailored experience throughout their stay.
  • Provide warm welcomes, acknowledging each guest's presence with a smile, eye contact, and a friendly greeting, using their name when possible.
  • Anticipate and meet the needs of guests, asking questions to understand their requirements and preferences, and acting upon them whenever feasible.
  • Listen attentively and respond promptly to guest queries, concerns, and requests, utilizing relevant brand or property-specific knowledge to resolve issues and build trust.
  • Address guest service needs in a professional, positive, and timely manner.
  • Engage with guests in conversation regarding their stay, property amenities, and local attractions, including social media where appropriate.
  • Assist colleagues to ensure adequate coverage and prompt guest service.
  • Stay up-to-date on local area information to provide informed recommendations for guests.
  • Communicate recommendations effectively, building excitement and interest among guests and associates.
  • Perform other reasonable duties as requested by supervisors.
Additional Responsibilities
  • Update guest preferences on the Property Management System (PMS) and GXP platform for future stays.
  • Encourage non-member guests to enroll in Marriott Bonvoy.
  • Engage guests in conversations about their stay, property services, and local attractions, including social media where suitable.
  • Express genuine appreciation to guests and provide a heartfelt farewell.
Quality Standards and Expectations
  • Maintain awareness of undesirable persons on property premises.
  • Report work-related accidents or injuries immediately to management.
  • Identify and correct unsafe work procedures or conditions, reporting them to management and security/safety personnel.
  • Use proper equipment, wear personal protective gear, and employ correct lifting techniques to avoid injury.
Requirements and Qualifications
  • Candidate should possess at least a Professional Certificate or equivalent qualification.
  • 1-2 years of relevant working experience in Hotel's Executive Lounge is preferred, but not mandatory.
  • Able to handle cash transactions accurately.
  • Proficient in using hotel computer systems (e.g., Opera, Micros).
  • Customer-oriented with excellent interpersonal skills.
  • Able to perform rotating shift duties, including overnight shifts.
  • Flexible and able to start work within short notice periods.
Benefits
  • Opportunity to work in a dynamic and customer-focused environment.
  • Chance to develop skills and expertise in guest service and hospitality.
  • Rotating shift opportunities to enhance flexibility and adaptability.
  • Professional growth and development opportunities.

  • Guest Services Ambassador

    3 days ago

    Singapore beBeeAmbassadorship Full time $40,000 - $50,000

    Guest Services AmbassadorWe are seeking a highly skilled Guest Services Officer to join our team. As a Guest Services Ambassador, you will be the first point of contact for our guests and play a crucial role in ensuring their stay with us is memorable and enjoyable.Job Description:Provide exceptional service to our guests, ensuring they feel welcome and...

  • Guest Services Ambassador

    2 weeks ago

    Singapore HERITAGE HOSPITALITY PTE. LTD. Full time

    **JOB SUMMARY** The Guest Services Ambassador is the face of the hotel and plays a pivotal role in creating memories guest experiences from arrival to departure. This role is responsible for delivering a warm welcome, personalised assistance and pro-active service to all guests throughout their stay, ensuring the highest level of hospitality standards....

  • Guest Service Ambassador

    3 days ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of the pre-opening team of PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality. The **Guest Service Ambassador (Porters) **will assist the Concierge to assist arriving and departing guests, handle baggage promptly and orientate guests on facilities in rooms and hotel. **Our Expectations**: - Assist guests with baggage and escort guests to...

  • Guest Service Ambassador

    2 days ago

    Singapore beBeeHospitality Full time $1,800 - $2,500

    Job DescriptionAs a vital member of our hospitality team, you will play a key role in ensuring guest satisfaction from the moment they arrive. Your dedication to exceptional service and meticulous care for guests' belongings are essential to maintaining our high standards.Efficiently manage the timely delivery of guests' luggage, messages, and other items...

  • Guest Services Ambassador/officer

    4 days ago

    Singapore TPC HOTEL PTE. LTD. Full time

    **Job Responsibility**: - Meets and greets all guests on arrival. - Welcome guests upon arrival and check-in according to established standard operating procedures. - Provide information pertaining to the guest’s stay. - Provide courteous and efficient service and if possible, try to comply with each and every guest request. - Be familiar with all room...

  • Guest Service Ambassador

    2 weeks ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of the pre-opening team of PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.** The **Guest Service Ambassador **plays a primary role in sculpting a positive arrival and departure experience for all guests. Reception tasks and duties of a Guest Service Ambassador extend from check-in, check-out, and conducting night-audits. **Our...

  • Guest Services Ambassador

    1 week ago

    Singapore beBeeCustomerService Full time $3,500 - $6,000

    Job Title: Guest Services AmbassadorAmbassadors for the dining experience, we are seeking highly motivated and skilled individuals to excel in providing exceptional customer service, ensuring a seamless interaction with our guests, and maintaining a clean and welcoming environment.">Key Responsibilities:Deliver outstanding customer experiences through...

  • Guest Service Ambassador

    1 week ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to grow your hospitality career and redefine the city's landscape.** The **Guest Service Ambassador **plays a primary role in sculpting a positive arrival and departure experience for all guests. Reception tasks and duties of a Guest Service Ambassador extend from check-in, check-out, and...

  • Guest Service Ambassador

    2 days ago

    Singapore beBeeHospitality Full time $2,500 - $3,500

    Job Role: Guest Service AmbassadorAs a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences. Your primary focus will be to work closely with the Assistant Manager and provide courteous services to guests, responding efficiently and tactfully to their complaints, requests, and enquiries.Key responsibilities...

  • Guest Experience Ambassador

    1 day ago

    Singapore beBeeHospitality Full time $2,500 - $3,500

    Job Title: Guest Experience AmbassadorWe are seeking a highly skilled and courteous Guest Experience Ambassador to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.About the RoleThe Guest Experience Ambassador will work closely with our...