Hall Operations Director

1 week ago


Singapore NTU (Nanyang Technology University- MainOffice-HR) Full time

Nanyang Technology University's (NTU) Office of Campus Housing is committed to fostering a dynamic and inclusive community for students, faculty, and staff. The Hall Office Lead/Assistant Manager will be responsible for overseeing the day-to-day operations of the residence halls, ensuring that residents receive exceptional service and support.

Responsibilities
  • Hostel Operations: Oversee the planning, management, and execution of hostel operations, including application processing, room assignments, and billing.
  • Facilities Maintenance: Ensure that facilities are maintained to a high standard, conducting routine inspections and addressing any issues promptly.
  • Resident Support: Provide proactive support to residents, addressing their concerns and needs in a timely and effective manner.
  • Communication: Communicate effectively with residents, parents, and other stakeholders, keeping them informed about important events and announcements.
  • Collaboration: Collaborate with other departments and teams to ensure seamless delivery of services and programs.
  • Problem-Solving: Identify and address problems or issues that may impact resident satisfaction or experience.
  • Record Keeping: Maintain accurate and up-to-date records, including resident information, room assignments, and billing history.
  • Training and Development: Develop and implement training programs for staff, ensuring that they have the necessary skills and knowledge to deliver exceptional service.
  • Quality Improvement: Continuously monitor and evaluate the quality of services provided, identifying areas for improvement and implementing changes as needed.


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