Food Services Operations Manager
19 hours ago
As a key member of our team at PARIS BAGUETTE SINGAPORE PTE. LTD., the Food Services Crew Leader plays a vital role in ensuring the smooth operation of our food service outlets. Key responsibilities include:
1. Talent Development
• Recruit, select, and develop staff to meet set expectations and adapt to a customer-centric environment.
• Foster a positive work atmosphere and develop subordinates by identifying areas requiring training and taking action to support it.
• Orientate and train employees to ensure they grasp the company's policies through the operations training manual.
• Effectively manage a team of service staff by demonstrating genuine interest in their well-being and development.
2. Operational Excellence
• Ensure daily opening and closing duties in the outlet are executed efficiently.
• Oversee, direct, and coordinate all operation-related activities in a proficient and pleasant manner.
• Maintain the highest level of customer service as per QSC standards.
• Ensure the overall store image is well-maintained, and the brand is consistently represented.
• Monitor opening and closing duties of the outlet.
• Communicate daily and act as a liaison between operations staff and management.
• Ensure the POS system is operational and accurate at all times.
• Provide coordination and services for both kitchen and service.
• Report on time, in proper uniform and grooming.
• Provide suggestions or develop new SOPs to improve operations.
• Execute any other duties as requested by immediate superiors.
3. Financial Performance
• Achieve Business KPIs set by management.
• Monitor food and stock wastage in the outlet.
• Manage daily sales transactions and cash float.
• Monitor adherence to the company's cash handling policy and guidelines for vouchers, discounts, cash, petty cash, and tips in the outlet.
• Verify and process daily and monthly payroll (Timesheet).
4. Administrative Support
• Ensure all supplies and stocks in the outlet are sufficient for daily operations.
• Maintain an attractive and orderly appearance in the outlet.
• Prepare the daily sales report.
• Monitor adherence to proper ordering, receiving, and storage procedures.
5. Promotional Support
• Motivate, guide, and train staff in upselling food and beverage items.
• Attend to guest requests and complaints as needed.
• Ensure all staff are informed about promotions and information.
Skills
• Possess effective management skills.
• Be capable of leading, motivating, and managing subordinates.
• Have good command of spoken English.
• Be PC-literate with knowledge in MS Office.
Education
• Min. Diploma in F&B management or any related fields.
Experience
• At least 3 years of experience in management in Food and Service Operations.
Benefits
• Staff Discount
• Medical Benefits
• Meal Benefits
• Career Progression
• Flexi Health Benefits
• Performance Incentive Bonus
Tell employers what skills you haveManagement Skills
Upselling
Leadership
Microsoft Excel
Quality Control
Restaurants
Inventory
Administration
Payroll
MS Office
Human Resources
Customer Service
Hospitality
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