Operations Manager

9 hours ago


Singapore SINGAPORE HAI DI LAO DINING PTE. LTD. Full time
Key Responsibilities

As the Food Services Operations Manager at SINGAPORE HAI DI LAO DINING PTE. LTD., you will:

a) Direct all operational aspects of our restaurants, encompassing distribution operations, customer service, human resources, administration, and sales;

b) Monitor local market conditions to identify current and prospective sales opportunities;

c) Ensure the restaurant's revenue, profitability, and quality goals are met;

d) Identify areas for improvement and propose corrective actions to leverage growth opportunities;

e) Collaborate with suppliers to manage product orders based on customer demand;

f) Maintain high ethical standards and comply with all regulations and laws;

g) Work with the internal team to deliver exceptional service in all areas of the business;

h) Stay informed about competing markets and provide reports on market movement and penetration;

i) Resolve customer complaints and address their needs efficiently to ensure high customer satisfaction;

j) Develop and execute restaurant sales strategies to meet or exceed financial goals;

k) Report to the head office.

Expected Skills

  • Customer Relationship
  • Digital Media
  • Leadership
  • Microsoft Excel
  • Aftersales
  • Editorial
  • Food Quality
  • Compliance
  • Team Lead
  • Customer Satisfaction
  • Team Player
  • Customer Service
  • Business Development
  • Service Excellence
  • Food Service


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