HR Professional with Expertise in Employee Services
1 week ago
We are seeking a skilled HR professional to join our team as an Employee Services Specialist. In this role, you will be responsible for providing exceptional customer service and support to employees and managers.
Key Responsibilities:- Answer general questions and redirect misplaced calls
- Leverage procedures, policy manuals, knowledge databases, and other reference materials to assist in answering employee and manager inquiries and resolving HR challenges
- Guide HR Employee Self-Service and Manager Self-Service transactions
- Execute select HR-related transactions or escalate issues as needed
- Input data into systems to transact on customer requests
- Escalate employee and manager inquiries when specific, in-depth functional knowledge is required
- Document all employee inquiries, issues, and transactions in case management tools as required
- Participate in continuous improvement workshops and projects as requested
- Participate in ad hoc projects as required
- Degree in Human Resource or any business-related field of study
- Prior experience in shared services will be advantageous
This is an excellent opportunity for someone who enjoys working in a dynamic environment and is passionate about delivering exceptional customer service. If you have the skills and qualifications we are looking for, please submit your resume for consideration.
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