Executive, Client Services Specialist
2 months ago
About the Role
We are seeking a highly motivated and experienced Client Relations Executive to join our team at Kingsmen. As a key member of our account servicing team, you will be responsible for maintaining strong relationships with our clients and delivering exceptional service to ensure their needs are met.
Key Responsibilities
- Assist project teams in implementing events and projects on site, ensuring seamless execution and client satisfaction.
- Communicate effectively with clients from event preparation to planning and execution, ensuring their expectations are met.
- Manage client expectations on project, event, or exhibition requirements, providing cost control and ensuring timely delivery.
- Service existing clients by understanding their requirements and providing tailored solutions.
- Attend events to stay up-to-date with current trends and industry developments.
- Request payments and invoices from clients and suppliers, ensuring timely and accurate financial transactions.
- Brief designers and suppliers on client specifications and requirements, ensuring accurate delivery.
- Negotiate with suppliers on costing, ensuring the best possible value for our clients.
- Arrange storage for client items, ensuring secure and convenient storage solutions.
- Deliver smooth on-site operations, checking suppliers' delivery and build against client requirements.
- Develop costing reports for approval, ensuring accurate and timely financial reporting.
- Manage overall project costing to ensure healthy gross profit margins.
- Develop and submit project reports after event completion, providing detailed insights and recommendations.
- Liaise with venue owners regarding any damages or issues, ensuring prompt resolution.
Requirements
- Diploma in Hospitality/Tourism Management or related field.
- Minimum 1-3 years of experience in account servicing.
- Only Singaporean and PR candidates are eligible to apply.
- Self-motivated and able to work independently, with strong interpersonal and communication skills.
- Proficient in Microsoft Office and effectively bilingual in English and Mandarin.
- Will to work on weekends and long hours during events/projects.
- Ability to work in a standard office setting and use standard office equipment.
What We Offer
An attractive salary package will be commensurate with candidates' working experience and qualifications.
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