Director of Client Engagement

4 days ago


Singapore beBeeClient Full time $80,000 - $120,000

Customer Success Strategist

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We are seeking a seasoned business professional to drive strategic growth and expansion. As a Customer Success Manager, you will be responsible for building strong relationships with our valued clients to deliver exceptional results and foster long-term partnerships.

  • Developing and executing strategic plans to increase adoption and retention among our client base.
  • Establishing regular communication channels with assigned clients to review progress, provide guidance, and address any challenges or concerns.
  • Developing a deep understanding of each client's unique needs, use cases, and desired outcomes to inform tailored solutions and recommendations.
  • Creating customized customer assets, including Joint Success Plans, to outline progress, value, and deployment strategies.
  • Monitoring client achievement of desired outcomes and consistently communicating this information to internal stakeholders and key client contacts.
  • Expertly navigating complex issues and developing creative solutions to mitigate risks and drive growth.
  • Building trusted relationships with internal stakeholders and business partners to champion client needs and facilitate collaboration.
  • Professionally managing the client portfolio, providing accurate reporting, and developing data-driven growth and mitigation plans.

Requirements:

  • Bachelor's degree in a relevant field or equivalent experience. An MBA is highly desirable.
  • A minimum of 5 years of experience in consulting, customer success, client relationship management, or technical.


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