Director of Institutional Client Engagement and Growth

1 week ago


Singapore beBeeCustomerSuccess Full time

Senior Director of Institutional Client Engagement

We are seeking an experienced professional to lead institutional client engagement, retention, and growth initiatives. This leadership role will drive customer success into a strategic business driver.

Main Responsibilities:

  • Leadership & Strategy: Oversee the development and implementation of strategies to maximize client engagement, retention, and lifetime value.
  • Client Engagement & Retention: Serve as the senior point of contact for key institutional clients, establish proactive client success frameworks, collect client feedback, and translate insights into product and service improvements.
  • Operational Excellence: Develop KPIs and success metrics to monitor and improve client satisfaction and retention, build scalable systems, playbooks, and reporting structures for the client success team.
  • Team Development: Recruit, mentor, and manage a high-performing team, provide training and coaching to ensure team members deliver consistent client success, foster a culture of collaboration, accountability, and customer-centric mindset.

Requirements:

  • Bachelor's degree in Business, Finance, or related field.
  • 8+ years of customer success,


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