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Client Experience Director

2 weeks ago

Singapore beBeeCustomer Full time $72,000 - $108,000
Job Title:
Client Experience Director

Overview:
The Client Experience Director is responsible for ensuring that clients receive unparalleled service and support. This strategic role demands a professional demeanor, exceptional communication skills, and the ability to resolve client concerns efficiently.

Key Responsibilities:
  1. Clients are responded to in a timely and courteous manner
  2. Client information is gathered thoroughly and effectively to satisfy client demands
  3. Clients are educated on their needs during visits
  4. Professional client support is provided to encourage repeat business and minimize future issues
  5. A positive, empathetic attitude is maintained towards clients at all times

Requirements:
  • Bachelor's Degree in Business or relevant field
  • Three (3) to five (5) years of leadership experience in customer-service-related capacity
  • High degree of professionalism in client service
  • Exceptional people skills
  • Prior experience in a related industry preferred

Skills:
Customer Retention
Leadership
Communication Skills
Administration
Statistics