Client Experience Strategist

5 days ago

Singapore beBeeAdaptability Full time $104,000 - $130,878
Job Opportunity: Associate Director, Client Experience

We are seeking a highly skilled professional to fill the role of Associate Director, Client Experience.

  • This is an exciting opportunity for someone who is passionate about delivering exceptional client experiences and making a positive impact on our organization.

The successful candidate will have experience in managing client relationships and will be able to demonstrate strong communication and interpersonal skills.

  • Key Responsibilities:
    • Develop and implement strategies to enhance client satisfaction and loyalty.
    • Manage and maintain effective client relationships through proactive communication and issue resolution.
Requirements

To be considered for this role, you will need:

  • Significant experience in client-facing roles, preferably within a financial services industry.
  • Proven track record of delivering high-quality results and achieving business objectives.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
What We Offer

In return for your hard work and dedication, we offer a competitive salary and benefits package, including:

  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
About Us

As a leading international bank, we are committed to making a positive difference in the lives of our clients, communities, and employees. Our mission is to deliver exceptional service and exceed customer expectations, while promoting a culture of innovation, collaboration, and inclusivity.

Join us in shaping the future of our organization and contributing to our continued success.

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