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Digital Client Success Strategist
2 weeks ago
Job Title:
Digital Client Success Strategist
Description:
The Digital Client Success Strategist will be the primary point of contact for institutional and VIP clients across TradeFi and Web3 sectors.
This role requires proactive relationship-building with existing clients in APAC and Middle East regions through regular communication, outreach, and a deep understanding of their business needs.
Collaboration with internal teams is necessary to tailor solutions that meet client requirements and deliver exceptional service.
Key Responsibilities:
- Supporting the Vice President in product development initiatives involves market research, product testing, and feedback gathering to drive continuous improvement.
- Coordinating cross-functional efforts to enhance efficiency and ensure the successful execution of strategic projects.
- Preparing and presenting reports on client interactions, market trends, and performance metrics informs decision-making and strategy formulation.
Requirements:
- In-depth product knowledge gained from prior experience in cryptocurrency or banking sectors allows articulation of complex concepts clearly to clients and stakeholders.
- Proven client management skills include establishing and maintaining robust relationships, conducting thorough client profiling, and implementing personalized strategies.
What We Offer:
A dynamic work environment with opportunities for growth and development.
Competitive compensation and benefits package.
