Strategic Director of Client Experience

5 days ago

Singapore beBeeEngagement Full time $80,000 - $120,000
Job Title:">Director of Client Experience and Growth Initiatives

Job Description:

We are seeking a seasoned and strategic professional to lead the development and execution of client experience journeys and value-enhancing initiatives across digital platforms.

The role is responsible for crafting intuitive, personalized, and enriching experiences underpinning innovative features across loyalty programs, client financial health, rewards, gamification, and insights-driven growth strategies.

The ideal candidate will possess in-depth knowledge of client behaviors, design expertise to enhance engagement, and deliver sustainable growth across existing clients.

The successful candidate will collaborate closely with cross-functional teams including design, product, segment, marketing, and analytics to maximize client engagement and retention.


Responsibilities:

  • Design and implement client experience strategies that drive engagement and growth.
  • Collaborate with cross-functional teams to develop and execute customer-centric solutions.
  • Conduct market research and analysis to inform client experience initiatives.
  • Develop and maintain strong relationships with key stakeholders.

Requirements:

  • Proven track record of success in client experience or related field.
  • Strong understanding of client behaviors and preferences.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced environment and prioritize multiple projects.

Benefits:

  • Opportunity to make a meaningful impact on client experiences.
  • Collaborative and dynamic work environment.
  • Professional development and growth opportunities.

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