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Customer Service Team Lead

2 months ago

Singapore RECRUITFLASH PTE. LTD. Full time
Job Summary

We are seeking a highly skilled Call Centre Supervisor/Customer Service Executive to join our team at RECRUITFLASH PTE. LTD.

Key Responsibilities
  • Develop and implement effective training programs for call centre agents to enhance their skills and performance.
  • Assess and provide feedback on call quality to ensure maximum customer satisfaction.
  • Formulate KPIs targets for individuals and teams to drive business growth.
  • Collaborate with the team to develop and maintain training documents that support call centre operations.
Requirements
  • Excellent customer service skills and ability to coach and train others.
  • Strong problem-solving and analytical skills.
  • Proficient in Microsoft Office and MS Word.
  • Ability to work under pressure and meet deadlines.
What We Offer

Competitive pay, good allowance, and bonus structure.

Opportunities for career growth and professional development.

A dynamic and supportive work environment.