Senior Customer Relations Officer

1 week ago


Singapore ST Recruitment Centre Full time
Job Description

As a Senior Customer Relations Officer at ST Recruitment Centre, you will play a crucial role in ensuring seamless customer interactions and contract renewals.

Key Responsibilities:
  1. Respond to Customer Inquiries: Promptly address customer concerns, particularly regarding termination requests, and work towards contract renewal.
  2. Effective Communication: Engage with customers in a professional and efficient manner, documenting all calls and actions taken.
  3. Contract Renewal: Ensure accurate and timely submission of contract renewal documents, with supporting materials uploaded into the system.
  4. Query Resolution: Take ownership of customer queries, identifying areas for improvement and collaborating with internal and external stakeholders to implement new processes.
  5. Market Knowledge: Stay up-to-date with market incidents and trends to effectively address customer concerns.
  6. Security Needs: Address customer requests related to security needs for homes and businesses.
  7. Health and Safety: Prioritize your own health and safety, as well as the safety of others in the workplace.

This role requires a customer-centric approach, strong communication skills, and the ability to work collaboratively with various stakeholders.



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