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Customer Relations Officer

2 months ago

Singapore CHIROPRACTIC FIRST GROUP PRIVATE LIMITED Full time
Customer Relations Officer

As a valued member of our team at Chiropractic First Group Private Limited, you will play a pivotal role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to build and maintain strong relationships with our customers, addressing their concerns and providing personalized solutions to exceed their expectations.

Key Responsibilities:

  • Manage customer inquiries and concerns in a timely and professional manner.
  • Coordinate patient appointments and treatment schedules to ensure seamless service delivery.
  • Proactively engage with customers to understand their needs and preferences, providing tailored solutions to meet their expectations.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall service quality.
  • Develop and maintain a deep understanding of our products and services, enabling you to provide expert advice and guidance to customers.
  • Contribute to the development of customer-centric initiatives and programs to drive customer satisfaction and loyalty.

Requirements:

  • 2-3 years of experience in customer-facing roles, preferably in a healthcare or service industry.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Strong problem-solving and conflict resolution skills, with a focus on finding mutually beneficial solutions.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of customer satisfaction.
  • Flexibility to work retail hours, including weekends and public holidays.