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Customer Relations Officer

2 months ago

Singapore CHIROPRACTIC FIRST GROUP PRIVATE LIMITED Full time
Job Summary

We are seeking a highly skilled and experienced Customer Relations Officer to join our team at Chiropractic First Group Private Limited. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our valued customers, ensuring their satisfaction and delight with our products and services.

Key Responsibilities
  • Customer Engagement: Handle and manage enquiries from walk-ins, phone calls, and other customer interactions, providing exceptional customer experiences and resolving any concerns or issues in a timely and efficient manner.
  • Appointment Management: Manage patient appointments and treatment schedules, ensuring seamless coordination and communication with our customers and internal teams.
  • Customer Needs Assessment: Assess and address patient needs, care, and concerns in a clinic setting, providing personalized solutions and recommendations to meet their expectations.
  • Rapport Building: Proactively build rapport and establish good relationships with customers to ensure customer retention and satisfaction, identifying opportunities to upsell and cross-sell our products and services.
  • Event Engagement: Engage with customers during events, corporate talks, roadshows, and clinics, delivering product knowledge and promoting our services to maximize sales opportunities.
  • Product Knowledge: Deliver product knowledge to potential patients through effective communication, increasing consumer understanding and driving sales.
  • Sales Promotion: Promote products, services, and packages to maximize sales opportunities, identifying and capitalizing on customer needs and preferences.
  • Marketing Support: Capture photos and testimonials for social media posting, supporting our marketing efforts and enhancing our online presence.
  • Facility Maintenance: Manage and maintain the clinic's tidiness and cleanliness, ensuring a positive and welcoming environment for our customers.
  • Ad-Hoc Duties: Perform other ad-hoc duties as assigned by management, supporting the team and contributing to the success of Chiropractic First Group Private Limited.
Requirements
  • Experience: 2 to 3 years of experience in customer service or customer relations, with a proven track record of delivering exceptional customer experiences.
  • Communication Skills: Outstanding oral and written communication skills, with the ability to communicate effectively with customers, internal teams, and external stakeholders.
  • Problem-Solving Skills: Strong problem-solving and conflict resolution skills, with the ability to analyze complex issues and develop effective solutions.
  • Time Management: Ability to multitask and manage time effectively in a fast-paced environment, prioritizing tasks and meeting deadlines.
  • Personality: Extrovert and outspoken personality, with the ability to build rapport and establish strong relationships with customers and colleagues.
  • Availability: Ability to commit to retail working hours, including weekends and public holidays.