Logistics Customer Support Specialist
2 months ago
Position Overview:
As a vital member of the operations team, the role focuses on delivering exceptional customer service while managing logistics and shipment processes. This position requires a detail-oriented individual who can efficiently handle various tasks related to order processing and shipment coordination.
Key Responsibilities:
- Support the logistics manager in executing operational tasks.
- Process customer orders and track shipment progress.
- Coordinate shipments with freight forwarders and trucking companies.
- Prepare and maintain shipment reports.
- Update and organize shipping documentation.
- Generate invoices for customers.
- Assist in compiling daily reports and providing data support.
- Handle shipment declarations as required.
Qualifications:
- Proficient in customs procedures, permit declarations, and import/export documentation; familiarity with Major Exporter Scheme is advantageous.
- Experience with SAP, WMS, and Microsoft Office Suite.
- Strong customer service skills with excellent interpersonal and communication abilities.
- Demonstrates a positive attitude, independence, attention to detail, and a collaborative spirit.
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