Logistics Customer Support Specialist

2 months ago


Singapur, Singapore Mentor Media Full time

Position Overview:

As a vital member of the operations team, the role focuses on delivering exceptional customer service while managing logistics and shipment processes. This position requires a detail-oriented individual who can efficiently handle various tasks related to order processing and shipment coordination.

Key Responsibilities:

  • Support the logistics manager in executing operational tasks.
  • Process customer orders and track shipment progress.
  • Coordinate shipments with freight forwarders and trucking companies.
  • Prepare and maintain shipment reports.
  • Update and organize shipping documentation.
  • Generate invoices for customers.
  • Assist in compiling daily reports and providing data support.
  • Handle shipment declarations as required.

Qualifications:

  • Proficient in customs procedures, permit declarations, and import/export documentation; familiarity with Major Exporter Scheme is advantageous.
  • Experience with SAP, WMS, and Microsoft Office Suite.
  • Strong customer service skills with excellent interpersonal and communication abilities.
  • Demonstrates a positive attitude, independence, attention to detail, and a collaborative spirit.


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