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Contact Centre Advisor Role
3 weeks ago
Job Overview
We are seeking a skilled and customer-focused professional to join our team as a Customer Service Representative. This role requires a confident and knowledgeable individual who can provide exceptional service to customers via various contact channels.
- Key Responsibilities:
- • Register bookings for services and offer alternatives to customers.
- • Respond to customer queries by providing accurate information consistently.
- • Enhance service experience by exercising professionalism and empathy when dealing with each customer's needs.
- • Liaise internally to resolve customer issues and queries.
- • Identify areas for improvement and suggest solutions to enhance the customer's experience.
- Minimum 2 years of relevant experience in a call centre or telesales environment.
- Excellent interpersonal and PC skills with strong proficiency in English.
- Result-oriented, able to multi-task and committed to service excellence.
- Ability to work night shifts, including weekends and public holidays.
A dynamic and supportive work environment with opportunities for growth and development.
Competitive compensation and benefits package.
