Senior Customer Advisor

2 weeks ago

Singapore JJ Consulting Services Full time

Our client is a global and established Multinational Company, who is seeking to recruit a Senior Customer Advisor (Contact Centre). This position is based in Singapore.

**Senior Customer Advisor (Contact Centre/ Office Hours/ North East)**
- You will provide quality and professional track and trace services to all parties, particularly customers, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service
- You will provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost or damaged shipments etc
- You will also be required to handle all trace enquiries in accordance with service standards and processes
- In addition, you are expected to deliver best in class customer service by fulfilling each customer’s unique needs while adhering to policies
- You will be required to respond to customer queries regarding information on prices, customs requirements etc. on a timely and professional manner

**Job Requirements**:

- Preferably GCE A’ Levels, Diploma or equivalent
- 3 year experience in a Customer Service environment in a service industry (preferable) and with experience working in teams
- Excellent customer-facing and interaction skills
- Proactive and is able to work under pressure and tight deadlines
- Good communication skills in English and conflict resolution skills

**Working hours**:

- 8.30am to 6pm (Mon to Fri) - one of the days will be 8.30am to 5pm
- 8.30am to 12.30pm (alternate Sat)

JJ Consulting Services

EA Licence No.: 12C6207

**Salary**: $2,700.00 - $3,500.00 per month

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer Service: 3 years (preferred)

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