Senior Service Delivery Operations Specialist

6 days ago


Singapore Xcellink Pte Ltd Full time
About Xcellink Pte Ltd

Xcellink Pte Ltd is a leading organization in the industry, committed to delivering exceptional service and solutions to our clients.

Job Title: Senior Service Delivery Operations Specialist

Salary: SGD $120,000 - $180,000 per annum

Job Description:Overview

We are seeking an experienced Senior Service Delivery Operations Specialist to join our team at Xcellink Pte Ltd. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services to our clients.

Key Responsibilities:
  • Translate business and application requirements into actionable plans to deliver solutions that meet budget and timeline.
  • Collaborate with infrastructure teams to coordinate user access reviews, disaster recovery exercises, and business continuity planning.
  • Provide support for large-scale activities such as system maintenance, project go-live, and high-severity incidents.
  • Interface with infrastructure and security teams to resolve high-severity incidents.
  • Develop and refine operating procedures to improve operational efficiency, adherence to policies, and industry best practices.
  • Document and maintain system documentation for supported applications and their interfaces with infrastructure.
  • Manage relationships between application and infrastructure teams through brokering and collaboration.
  • Prepare and present proposals to secure funds for Service Delivery Operations.
Requirements:
  • Tertiary qualifications in Computer Science, Information Technology, or a related field.
  • A minimum of 8 years' experience in Service Delivery related to application operations and process management.
  • Self-motivated, driven, and strong ability to multi-task.
  • Excellent verbal, written communication, and interpersonal skills.
  • Experience in managing heterogeneous computing environments or supporting complex health IT solutions is preferred.
  • Relevant Project Management or ITIL Service Management certifications will be an advantage.


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