Senior Service Delivery Operations Specialist
6 days ago
Xcellink Pte Ltd is a leading organization in the industry, committed to delivering exceptional service and solutions to our clients.
Job Title: Senior Service Delivery Operations SpecialistSalary: SGD $120,000 - $180,000 per annum
Job Description:OverviewWe are seeking an experienced Senior Service Delivery Operations Specialist to join our team at Xcellink Pte Ltd. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services to our clients.
Key Responsibilities:- Translate business and application requirements into actionable plans to deliver solutions that meet budget and timeline.
- Collaborate with infrastructure teams to coordinate user access reviews, disaster recovery exercises, and business continuity planning.
- Provide support for large-scale activities such as system maintenance, project go-live, and high-severity incidents.
- Interface with infrastructure and security teams to resolve high-severity incidents.
- Develop and refine operating procedures to improve operational efficiency, adherence to policies, and industry best practices.
- Document and maintain system documentation for supported applications and their interfaces with infrastructure.
- Manage relationships between application and infrastructure teams through brokering and collaboration.
- Prepare and present proposals to secure funds for Service Delivery Operations.
- Tertiary qualifications in Computer Science, Information Technology, or a related field.
- A minimum of 8 years' experience in Service Delivery related to application operations and process management.
- Self-motivated, driven, and strong ability to multi-task.
- Excellent verbal, written communication, and interpersonal skills.
- Experience in managing heterogeneous computing environments or supporting complex health IT solutions is preferred.
- Relevant Project Management or ITIL Service Management certifications will be an advantage.
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