Service Delivery Specialist

3 weeks ago


Singapore Thales Full time

Job Summary

We are seeking a highly motivated Service Delivery Specialist to join our team at Thales. As a Service Delivery Specialist, you will be responsible for managing the delivery of our services to our customers, ensuring that they receive the best possible experience.

Key Responsibilities

• Maintain positive relationships with customers and identify their needs and expectations
• Oversee the service delivery within the business context and timeline
• Lead the service delivery team, manage conflict, and ensure team processes and tasks are carried out effectively and efficiently
• Organize activities and meeting deadlines
• Liaise with internal team leaders and external vendors to determine service delivery criteria and solutions for issues that arise
• Manage incidents and reviews, providing root cause analysis and incident reports for critical incidents
• Provide timely and accurate reports to customers and Thales management

Requirements

• Bachelor's Degree in Information Technology or related field
• Minimally 5 years of experience in supporting mission-critical systems
• Ability to work in a highly pressured fast-paced environment
• Prior working knowledge in RedHat Enterprise Linux is preferred
• Ability to thrive in a dynamic environment and work independently with little supervision

About Thales

At Thales, we provide careers and not just jobs. With over 80,000 employees in 68 countries, our mobility policy enables thousands of employees each year to develop their careers at home and abroad. Together, we believe that embracing flexibility is a smarter way of working. Great journeys start here, and we invite you to apply now.



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