Department Leadership Role

1 week ago


Singapore Dior Full time

Job Overview

We are seeking a highly motivated and experienced Sales and Operations Manager to lead our team in Singapore. The ideal candidate will be responsible for driving sales performance, enhancing customer engagement, and ensuring operational excellence within the department.

The role requires strong leadership skills, a deep understanding of luxury retail, and a commitment to fostering a collaborative and high-performing team environment.

Key Responsibilities:

  • Leadership and Management: Be a leader and keep your team motivated in order to achieve exceptional results. Develop talents from your team by improving their skills. Manage the day-to-day operations of your department.
  • Store Performance: Set objectives with all the team members in the Department and improve their understanding of the business through individual evaluations done regularly on a monthly basis. Understand the sales targets and KPIs in order to push the sales team and motivate them: Morning meetings and daily feedbacks.
  • Cross-Sells and Synergies: Improve the cross-sells of your department and the synergies through a positive communication within the Boutique. Optimize sell-through by communicating with the Boutique Manager and Merchandiser when appropriate.
  • Customer Relations: Work on the transmission of passion for the Brand within the department. Ensure that client details (name, address, phone, emails, and comments) are retrieved and updated. Make use of the customer database for effective clientele purposes.

Requirements:

  • Degree or above
  • Minimum 5 years of relevant experience at supervisory level in the luxury retail industry
  • Detail-minded, well-organized, numerical sensitive, self-motivated, and proactive
  • Good leadership and communication skills, able to work under pressure
  • Proficient in English and Mandarin, Excel Skills

Compensation:

The estimated salary for this role is SGD $80,000 - SGD $120,000 per annum, depending on experience and qualifications.



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