SEA+ Customer Service Leadership Role

3 weeks ago


Singapore Teleflex Full time
Job Summary

We are seeking an experienced and skilled SEA+ Customer Service Leader to join our team at Teleflex. This is a leadership role that requires strong management skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Key Responsibilities:
  • Lead the SEA+ Customer Service Department to achieve monthly Sales Revenue targets and ensure on-time delivery in full.
  • Manage day-to-day operations, foster a positive working environment, and provide coaching, mentoring, and technical assistance to Customer Service Representatives.
  • Establish clear goals, strategies, and objectives for the Department and ensure compliance with company policies and procedures.
  • Recruit, train, and develop high-performing teams to meet service level demands in areas such as Order timeliness, Backorder, OTIF (On-Time-In-Full), and Service Errors.
  • Develop and maintain effective relationships with internal stakeholders, including Sales, Marketing, Finance, Quality, Manufacturing, and Supply Chain departments.
Requirements:
  • Bachelor's degree in Business, Logistics, or Supply Chain Management or equivalent.
  • At least 5 years of relevant experience in order fulfillment/management in a fast-paced environment, preferably with regional exposure.
  • Excellent verbal, written communication, and interpersonal skills.
  • Good knowledge and hands-on experience in ERP systems (SAP ECC) is a must.
  • Micorsoft Office (Powerpoint and Excel) experience preferred.
  • Strong analytical skills, efficient, deadline-oriented, and able to work under pressure.
Estimated Salary Range:

$120,000 - $150,000 per annum, based on location and experience.



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