SEA+ Customer Service Leadership Role
3 weeks ago
We are seeking an experienced and skilled SEA+ Customer Service Leader to join our team at Teleflex. This is a leadership role that requires strong management skills, excellent communication abilities, and a passion for delivering exceptional customer service.
Key Responsibilities:- Lead the SEA+ Customer Service Department to achieve monthly Sales Revenue targets and ensure on-time delivery in full.
- Manage day-to-day operations, foster a positive working environment, and provide coaching, mentoring, and technical assistance to Customer Service Representatives.
- Establish clear goals, strategies, and objectives for the Department and ensure compliance with company policies and procedures.
- Recruit, train, and develop high-performing teams to meet service level demands in areas such as Order timeliness, Backorder, OTIF (On-Time-In-Full), and Service Errors.
- Develop and maintain effective relationships with internal stakeholders, including Sales, Marketing, Finance, Quality, Manufacturing, and Supply Chain departments.
- Bachelor's degree in Business, Logistics, or Supply Chain Management or equivalent.
- At least 5 years of relevant experience in order fulfillment/management in a fast-paced environment, preferably with regional exposure.
- Excellent verbal, written communication, and interpersonal skills.
- Good knowledge and hands-on experience in ERP systems (SAP ECC) is a must.
- Micorsoft Office (Powerpoint and Excel) experience preferred.
- Strong analytical skills, efficient, deadline-oriented, and able to work under pressure.
$120,000 - $150,000 per annum, based on location and experience.
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