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Luxury Guest Experience Leader

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Job Description

The Chef Concierge is responsible for orchestrating seamless guest arrival, departure, and engagement experiences. This role leads a team of professionals in delivering world-class service that resonates with guests.

This position requires a deep understanding of tradition and modern traveler needs. The Chef Concierge ensures each guest feels welcomed, cared for, and guided throughout their stay. As an ambassador of local culture and refined hospitality, this role blends emotional intelligence, operational mastery, and intuitive leadership.

The Chef Concierge oversees all concierge operations, including transportation, tour curation, and local partnerships. This role plays a pivotal part in the guest journey, from personalized pre-arrival planning to gracious farewells.

Key Responsibilities:

  • Lead Guest Experience: Oversee all guest-facing services within the concierge domain, from bespoke itineraries and luxury transportation to cultural immersions and personalized recommendations.
  • Elevate Operational Standards: Ensure the concierge desk, Doorman, Porter teams, and Chauffeur services execute services with precision, polish, and emotional warmth.
  • Drive Revenue and Experience Innovation: Collaborate with Sales, Butler, and F&B teams to develop concierge-led revenue streams and manage vendor partnerships.

Required Skills and Qualifications

  • Diploma or Degree in Hospitality or Tourism Management
  • Minimum 10 years in luxury hospitality with at least 3 years in a leadership concierge or guest services role
  • Proven experience in guest journey design, local partnerships, and team leadership
  • Deep knowledge of Singapore's cultural, dining, retail, and arts scene

Benefits

  • 5-day work week
  • Duty meals provided
  • Colleagues' discount and preferential room rates at worldwide Accor Hotels
  • Flexible benefits, including dental/optical/vacation expenses/children's education
  • Medical and wellness benefit
  • Comprehensive insurance coverage
  • Local/overseas career development and growth opportunities
  • Holistic learning and development opportunities