Business Analyst CRM Project Specialist
7 days ago
We are seeking a skilled Business Analyst to join our team at ScienTec Consulting Pte. Ltd.
Job OverviewThis is an exciting opportunity to work on CRM implementation and enhancement projects, acting as the bridge between business stakeholders and technical teams.
The successful candidate will have a strong background in CRM platforms (e.g., Microsoft Dynamics CRM, Salesforce, or others) and excellent communication, stakeholder management, and problem-solving skills.
About the RoleThis is a contract position for one year, with competitive compensation package up to $8000 (basic) + AWS, providing opportunities for professional growth and development in a collaborative and dynamic work environment.
Key Responsibilities:- Gather, analyze, and document business requirements for CRM systems, ensuring solutions align with organizational goals.
- Collaborate with stakeholders to design CRM solutions that improve customer engagement and operational efficiency, utilizing expertise in process mapping, gap analysis, and requirements gathering.
- Translate business needs into detailed functional and technical specifications, supporting project delivery by managing timelines, scope, and deliverables.
- Conduct user acceptance testing (UAT) and provide training to end users, ensuring CRM solutions comply with industry standards and best practices.
- Over 5 years of experience in a Business Analyst role with a focus on CRM projects.
- Proven expertise in CRM platforms, including knowledge of Power Platform, Power Automate, or related tools.
- Strong communication and stakeholder management skills, with ability to lead workshops and facilitate discussions.
- Bachelor's degree in Business, IT, or a related field.
- Competitive compensation package up to $8000 (basic) + AWS, with opportunities for professional growth and development.
- A collaborative and dynamic work environment, fostering a culture of excellence and innovation.
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