Senior CRM Analyst

3 weeks ago


Singapore Tapestry Full time
About Us

Tapestry, Inc. is a global house of brands that values individuality and creativity. We believe in making dreams happen and strive to be innovative and inclusive.

Job Description

We are seeking an experienced Senior CRM Analyst to join our Coach SEA team. As a key member of our marketing team, you will be responsible for leveraging CRM data insights to drive business growth.

Your primary purpose will be to analyze CRM data performance and provide actionable recommendations to enhance loyalty programs. You will work closely with cross-functional teams to gather feedback and translate it into meaningful insights.

  • Manage reports and dashboards to measure customer acquisition and retention
  • Analyze loyalty program performance and recommend action plans
  • Provide consumer insights and brand health research to inform marketing strategies

You will also have the opportunity to lead projects such as implementing new loyalty programs and managing CRM system administration.

Requirements

To succeed in this role, you will need:

  • At least 2 years of experience in CRM in FMCG or Retail industries
  • Superior proficiency in Excel
  • Comfortable with data crunching and reporting
  • Drive and proactive problem-solving skills
Competencies

We value employees who possess the following competencies:

  • Courage: Provide constructive feedback and take ownership of problems
  • Creativity: Come up with innovative ideas and solutions
  • Customer Focus: Prioritize customer needs and expectations
  • Dealing with Ambiguity: Adapt to change and uncertainty
About the Role

This is a full-time position based in [Location]. The salary range for this role is $80,000 - $110,000 per year, depending on experience.

Benefits

Tapestry, Inc. offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



  • Singapore ANTER RECRUITMENT PTE. LTD. Full time

    Job SummaryWe are seeking an experienced Senior CRM Business Analyst to join our team at ANTER RECRUITMENT PTE. LTD.About the RoleThis is a senior position that requires a strong understanding of CRM systems and business processes. As a Senior CRM Business Analyst, you will be responsible for administering and optimizing our CRM system to support our...


  • Singapore Avanade Spain SL Full time

    Consultant / Senior Consultant, CRM Business Analyst At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. As a CRM Business...

  • Business analyst

    3 weeks ago


    Singapore Spearing Executive Search Full time

    About the job Business Analyst (CRM)Our client, a top name in their industry and proud member of the Fortune 500, is seeking a passionate and experienced Business Analyst with a strong background in CRM software. You will play a key role in improving and streamlining our business processes through the innovative use of CRM solutions....


  • Singapore Avanade Spain SL Full time

    At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead...


  • Singapore ANTER RECRUITMENT PTE. LTD. Full time

    About the Role:We are seeking an experienced Senior Business Intelligence Analyst to join our team at ANTER RECRUITMENT PTE. LTD.The ideal candidate will have a strong background in administering and optimizing CRM systems, with expertise in customizing and maintaining complex workflows and managing multiple stakeholders.Responsibilities include developing...


  • Singapore Avanade Spain SL Full time

    At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead...


  • Singapore SCIENTEC CONSULTING PTE. LTD. Full time

    About the Role:We are seeking a skilled Business Analyst with expertise in CRM implementation and enhancement projects to act as a liaison between business stakeholders and technical teams. The ideal candidate will ensure CRM solutions align with organizational goals.Working Hours: Full-time, Monday to FridayJob Type: Contract (one-year)Key...


  • Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Job Description:We are seeking a highly skilled SAP CRM and ECC Systems Analyst to join our team at Manpower Staffing Services (Singapore) Pte Ltd.About the Role:This is a challenging opportunity for an experienced analyst to work closely with field service business teams, attend strategic planning meetings, and lead requirements gathering sessions. The...


  • Singapore SCIENTEC CONSULTING PTE. LTD. Full time

    We are seeking a skilled Business Analyst to join our team at ScienTec Consulting Pte. Ltd.Job OverviewThis is an exciting opportunity to work on CRM implementation and enhancement projects, acting as the bridge between business stakeholders and technical teams.The successful candidate will have a strong background in CRM platforms (e.g., Microsoft Dynamics...


  • Singapore SCIENTEC CONSULTING PTE. LTD. Full time

    We are seeking a seasoned Business Analyst with a strong background in CRM implementation and enhancement projects at ScienTec Consulting Pte Ltd.OverviewAbout the Role:This role will act as the bridge between business stakeholders and technical teams, ensuring CRM solutions align with organizational goals. As a skilled Business Analyst, you will gather,...

  • Digital CRM Analyst

    3 weeks ago


    Singapore Tapestry Full time

    We are seeking a skilled Digital CRM Analyst to join our Customer Growth team at Tapestry. As a key member of the team, you will be responsible for analyzing and interpreting CRM data to drive business growth.Job SummaryThis role reports to the Senior Manager, Brand Marketing, E-commerce & CRM and supports the Coach SEA team in providing CRM data insights....

  • Crm senior manager

    3 weeks ago


    Singapore Productmanagers Full time

    Job Description The CRM team at Wise is expanding to consolidate our efforts to develop our APAC communications. We’re all about bringing value to our customers who deserve first-class communications so they make the most of their Wise account that helps them save money and avoid the terrible exchange rates from traditional banks. What’s the...


  • Singapore JOBALLY PTE. LTD. Full time

    We are seeking an experienced CRM Associate to join our team at JOBALLY PTE. LTD.About the RoleThis is a exciting opportunity for a customer-focused professional to leverage their analytical skills and knowledge of CRM systems to drive business growth and improve customer engagement.As a CRM Associate, you will work closely with our Senior Manager, Brand...

  • Crm senior manager

    1 month ago


    Singapore Productmanagers Full time

    Job Description The CRM team at Wise is expanding to consolidate our efforts to develop our APAC communications. We’re all about bringing value to our customers who deserve first-class communications so they make the most of their Wise account that helps them save money and avoid the terrible exchange rates from traditional banks. What’s the role?...


  • Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesJob DescriptionMain support for field service engineers and business administrators both in SAP CRM and ECC, along with web-based applications. Attend field service business operations and strategic planning meetings to gain insight to issues and future needs. Work closely with field service business to determine business requirements...


  • Singapore ANTER RECRUITMENT PTE. LTD. Full time

    Job Title: Senior CRM Administrator About the Role: Anter Recruitment is seeking a highly skilled and experienced Senior CRM Administrator to join our team in Singapore. As a key member of our commercial division, you will be responsible for administering and optimizing our CRM system to support our business goals. Key Responsibilities: Administer and...


  • Singapore SCIENTEC CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the Role:We are seeking a skilled Business Analyst with a strong background in CRM implementation and enhancement projects. You will act as the bridge between business stakeholders and technical teams, ensuring CRM solutions align with organizational goals. Working Hours: Mon-Fri Job Type: Contract (one-year) Salary Package:...


  • Singapore PARK Senior Villas Chandler Full time

    We are assisting our client, an established healthcare provider to search for an experienced Senior Business Analyst to join their team. Responsibilities: To lead the functional design and rollout of specialized modules of a healthcare system. Analyse existing business processes, workflows, and systems to identify areas of improvement Collaborate with...

  • Business Analyst

    1 week ago


    Singapore OOM PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the roleOOm Pte Ltd is seeking an experienced Business Analyst (CRM) to join our dynamic team in the Somerset Central Region. In this full-time role, you will play a crucial part in enhancing our customer relationship management (CRM) system and processes to drive business growth and improve customer satisfaction.What you'll be...

  • Senior CRM Manager

    3 weeks ago


    Singapore Grab Full time

    Grab Senior CRM Manager Job DescriptionWe are seeking a highly experienced Senior CRM Manager to lead our customer experience initiatives across Southeast Asia.About GrabGrab is the leading ride-hailing and food delivery company in Southeast Asia, with a mission to create economic empowerment for the people of the region. We are committed to building diverse...