Senior Business Analyst

1 week ago


Singapore SCIENTEC CONSULTING PTE. LTD. Full time
About the Role:

We are seeking a skilled Business Analyst with expertise in CRM implementation and enhancement projects to act as a liaison between business stakeholders and technical teams. The ideal candidate will ensure CRM solutions align with organizational goals.

  • Working Hours: Full-time, Monday to Friday
  • Job Type: Contract (one-year)
Key Responsibilities:
  • Gather and analyze business requirements for CRM systems, documenting insights and recommendations.
  • Collaborate with stakeholders to design CRM solutions that enhance customer engagement and operational efficiency.
  • Lead workshops and facilitate discussions to understand business needs and process gaps.
  • Translate business needs into detailed functional and technical specifications.
  • Support project delivery by managing timelines, scope, and deliverables.
  • Conduct user acceptance testing (UAT) and provide training to end users.
  • Ensure CRM solutions comply with industry standards and best practices.
Requirements:
  • Over 5 years of experience in a Business Analyst role with a focus on CRM projects.
  • Proven expertise in CRM platforms (e.g., Microsoft Dynamics CRM, Salesforce, or others).
  • Strong knowledge of process mapping, gap analysis, and requirements gathering.
  • Familiarity with Power Platform, Power Automate, or related tools is an advantage.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Bachelor's degree in Business, IT, or a related field.
What We Offer:
  • Competitive compensation package up to $8000 per annum, plus additional benefits.
  • Opportunities for professional growth and development within our dynamic team.

The ideal candidate should possess strong analytical and problem-solving skills, excellent communication and stakeholder management skills, and be proficient in CRM platforms and tools. If you are passionate about delivering high-quality results and committed to your professional growth, we encourage you to apply for this exciting opportunity.



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