Crm specialist

1 week ago


Singapore JAC Recruitment Pte Ltd Full time

CRM Specialist Location: Singapore As a CRM Specialist, you will be working on customer retention and conversion while optimizing strategies.Job Scope You will ensure that execution of campaigns is done in a timely manner for end users. You will manage customer journey CRM enablement and operation for the overall 360 omnichannel ecosystem. Collaborate with key stakeholders on planning and execution of data-driven/targeted campaigns (such as EDMs, SMSes, targeted Ads) including content sourcing and delivery. Design and optimize targeting strategy throughout the sales funnel through lead segmentation and segregation in accordance with company's and campaign objectives. Review and improve CRM flow, processes, systems, and policies across the entire customer journey to create a highly relevant and positive customer experience, including deployment of marketing automations and client journeys. Support development of various customer experience-related systems, such as brand website, e-commerce site, user app, etc. Consolidate and create post-campaign quantitative and qualitative reporting and framework for sharing, learning, insights, and optimization. Monitor KPIs and analyze data across the 360 omnichannel ecosystem, including continuous refinement of the conversions framework and CRM efficiencies. What You'll Bring Experience in management of CRM systems for data analysis and preparation of reports. Minimum of 2 years of experience in CRM strategic planning and operations in a retail ecosystem. Good understanding of the end-to-end customer journey. Experience with Salesforce CRM system and Salesforce Marketing Cloud is beneficial. Bachelor’s degree in business management, Business Administration, or relevant disciplines. To Apply Please apply online. Due to the high volume of applicants, we regret to inform you that only shortlisted candidates will be notified. Thank you for your understanding.Mehak Ankar (R22104876)JAC Recruitment Pte Ltd (EA Lic No: 90 C3026)#LI-JACSG#countrysingapore #J-18808-Ljbffr


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