Associate, CRM
4 weeks ago
Tapestry is a global house of brands, and we're always on a journey to becoming our best. We're looking for a talented CRM & Data Insights Specialist to join our Coach SEA team in providing CRM data insights and driving business growth.
Key Responsibilities:
- Manage reports and dashboards to measure customer acquisition and retention, leveraging CRM data to provide insights and recommendations.
- Implement new loyalty programs and develop strong relationships with cross-functional teams to gather qualitative and on-ground feedback.
- Monitor performance of CRM promotions, manage customer communications, and provide CRM system administration support to stores.
- Lead CRM projects, such as name capture revamps, and work with RM to segment customers for WhatsApp blasts.
Requirements:
- At least 2 years of relevant experience in CRM, preferably in FMCG or Retail industries.
- Superior proficiency in Excel and comfort with data crunching and reporting.
- Drive and proactive problem-solving skills, with a team player attitude and people-oriented mindset.
- Flexibility and independence, with fluency in both verbal and written English.
Our Competencies:
- Courage: Provides current, direct, complete, and actionable positive and corrective feedback to others.
- Creativity: Comes up with a lot of new and unique ideas and makes connections among previously unrelated notions.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
- Dealing with Ambiguity: Can effectively cope with change and shift gears comfortably.
- Drive for Results: Can be counted on to exceed goals successfully and is bottom-line oriented.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization.
- Learning on the Fly: Learns quickly when facing new problems and is a relentless and versatile learner.
Tapestry is an equal opportunity and affirmative action employer, and we pride ourselves on hiring and developing the best people.
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