Associate, crm

1 week ago

Singapore Tapestry, Inc. Full time

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. Primary Purpose This role reports to the Senior Manager, Brand Marketing, E-commerce & CRM and supports the Coach SEA team in providing CRM data insights. The purpose of this role is to leverage on CRM data to provide insights and challenges to the business growth. Deep dive on the analysis of CRM data performance to enhance loyalty programmes by recommending and determining of action plans. The successful individual will leverage their proficiency to... Managing reports & dashboards that measure overall customer acquisition & retention: Consumer Analytics (New Customer Report, Y1 Retention) Customer Pipeline Model Understanding the overall business performance & challenges and leveraging on CRM data to provide insights and recommendations Leverage loyalty programme analysis to provide insights & recommendations to determine action plan Consumer Insights & Brand Health Research Providing a roadmap to drive customer acquisition to exceed targets Customer Queries Medallia Implementation of new loyalty programme (FY26) Build strong relationships with cross-functional teams to gather qualitative & on-ground feedback on the customer and translate these to actionable insights Monitoring performance of CRM promotions Manage customer comms: SMS, e DM Overall Database management Sleekflow - work with RM to segment customers for What App blasts Providing call lists for store teams re anniversary voucher, birthday, store events Providing CRM system administration support to stores re loyalty programme CRM Projects Lead: Name capture revamp (FY25) The accomplished individual will possess... At least 2 years of relevant experience in CRM in FMCG or Retail industries. Superior proficiency in Excel Comfortable with data crunching and reporting Drive and be proactive to problem-solve or initiate improvements Organized and highly collaborative within departments A team player attitude and be people oriented A pleasant and mature personality Comfort in managing multiple projects and deadlines in a fast-paced environment Flexibility and independence Fluency in both verbal and written English Our Competencies for All Employees Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at #J-18808-Ljbffr

  • Associate, CRM

    4 weeks ago

    Singapore Tapestry Full time

    Tapestry is a global house of brands, and we're always on a journey to becoming our best. We're looking for a talented CRM & Data Insights Specialist to join our Coach SEA team in providing CRM data insights and driving business growth.Key Responsibilities:Manage reports and dashboards to measure customer acquisition and retention, leveraging CRM data to...

  • Associate, crm

    4 weeks ago

    Singapore Tapestry Full time

    We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York,...

  • Associate, crm

    1 week ago

    Singapore Tapestry, Inc. Full time

    We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York,...

  • Associate, crm

    1 week ago

    Singapore Tapestry Full time

    We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart...

  • Director, mobile crm

    4 weeks ago

    Singapore Elfie Pte. Ltd. Full time

    ABOUT THE ROLE Health self-monitoring is boring. Everybody is aware of that. Hypertension is the leading global cause of preventable premature mortality. Not everybody is aware of that. To address these problems, we've built Elfie. A mobile application which leverages gamification to reward chronic disease users for regular self-monitoring and...

  • Associate/senior associate, game operations

    3 weeks ago

    Singapore Garena Full time

    Associate/Senior Associate, Game Operations Singapore Game Operations Experienced (Individual Contributor) Job Description Strategize, plan and execute seasonal in-game content plan on a local level, suited according to the local market's preference Coordinate and configure in-game communication, in addition to the CRM (Customer Relationship Management)...

  • Sales associate/ senior sales associate

    1 week ago

    Singapore Richemont Full time

    Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995. Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination its driving...

  • Affairs associate

    3 weeks ago

    Singapore AIDHA LTD. Full time

    AIDHA Aidha is an award-winning Singapore-registered charity. Our mission is to provide financial literacy and self-development skills to migrant domestic workers and other lower income women to enable them and their families to break out of the cycle of poverty. Started initially under the auspices of UNIFEM Singapore (which became UN Women Singapore and...

  • Affairs associate

    2 weeks ago

    Singapore AIDHA LTD. Full time

    Full job description AIDHA Aidha is an award-winning Singapore-registered charity. Our mission is to provide financial literacy and self- development skills to migrant domestic workers and other lower income women to enable them and their families to break out of the cycle of poverty. Started initially under the auspices of UNIFEM Singapore (which became UN...

  • Affairs associate

    3 weeks ago

    Singapore AIDHA LTD. Full time

    Full job description AIDHA Aidha is an award-winning Singapore-registered charity. Our mission is to provide financial literacy and self- development skills to migrant domestic workers and other lower income women to enable them and their families to break out of the cycle of poverty. Started initially under the auspices of UNIFEM Singapore (which became UN...

  • [CRT] Admin Associates | West |

    3 weeks ago

    Singapore RECRUIT EXPRESS SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesRecruit Express is hiring ~[CRT] Admin Associates | WestJob Responsibilities: Support field marketing teams on execution of marketing activities and its associated administrative work. Co-ordinate with respective functional teams and get appropriate and timely approvals for strategy execution work. Work on process improvements,...

  • Management Associate Programme

    3 weeks ago

    Singapore PIVOTAL CAREER SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesOur Two-Week Management Associate Program is designed to give undergraduates a firsthand look into the world of banking and finance. This is your chance to explore the industry and gain essential personal finance mastery and personal developmental skills.Join us!What you can expect:Explore career paths in banking and finance.Master...

  • Associate or senior associate,north america desk associate | international business advisory us[...]

    2 weeks ago

    Singapore Dezan Shira & Associates Full time

    Working at Dezan Shira & Associates is about growth. That means developing skills, making a difference, and achieving goals to help colleagues and clients reach new heights. Location: United States, US-based, preference for California-basedFunction: International Business AdvisoryRole: Associate Dezan Shira & Associates is a pan-Asia, multi-disciplinary...

  • Sales associate 1

    1 week ago

    Singapore Richemont Full time

    The Oldest Fine Leather Goods House in the WorldFounded in 1829, Delvaux is a truly Belgian brand. In fact, it was even born before the Kingdom of Belgium, which was only established one year later, in 1830. Created in Brussels by the innovative Charles Delvaux, la Maison has remained at the forefront of luxury leather goods for nearly two centuries because...

  • Customer Service Associate

    7 hours ago

    Singapore HR Focus Full time

    **Job Overview:**We are seeking a highly skilled Customer Service Associate to join our team at HR Focus. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of support.**Salary and Benefits:**The successful candidate will be offered a competitive salary...

  • Campus and Student Affairs Associate

    3 weeks ago

    Singapore AIDHA LTD. Full time

    Roles & ResponsibilitiesAIDHAAidha is an award-winning Singapore-registered charity. Our mission is to provide financial literacy and self-development skills to migrant domestic workers and other lower income women to enable them and their families to break out of the cycle of poverty. Started initially under the auspices of UNIFEM Singapore (which became UN...

  • Business development associate

    3 weeks ago

    Singapore PeopleCert Group Full time

    Are you interested in working with a leading education technology player? If so, this is the chance to apply now ! People Cert is the global leader in the assessment and certification of language and professional skills with presence in more than 200 countries worldwide. We are looking for a Business Development Associate with experience in developing a...

  • Lead Client Relationship Associate

    2 weeks ago

    Singapore Brookfield Asset Management, Inc Full time

    Unlock Your Potential as a Lead Client Relationship Associate at Brookfield Asset Management, Inc.We are seeking an exceptional individual to join our Global Client Group as a Lead Client Relationship Associate. This role is a Senior Associate level opportunity with a focus on supporting senior client relationship managers (CRMs) in their goal to raise...

  • Business Development Associate

    2 weeks ago

    Singapore Flintex Consulting Pte Ltd Full time

    Job Title: Business Development AssociateWe are seeking a highly motivated and results-driven Business Development Associate to join our team at Flintex Consulting Pte Ltd.Estimated Salary:Singapore Dollar 4,000 - 6,000 per month, depending on experience and qualifications.About the Role:The ideal candidate will have excellent communication skills, a strong...

  • Associate, Client Relationship Management Specialist

    1 month ago

    Singapore Brookfield Asset Management, Inc Full time

    About the RoleThis is an exciting opportunity to join the Global Client Group at Brookfield Asset Management as an Associate. The successful candidate will support senior client relationship managers in building new relationships and maintaining existing ones with institutional investors in South Asia & Taiwan. The role will involve working across various...