Business Analyst
1 day ago
Company Overview
Singapore Post is a leading logistics and postal services provider in the region. With a strong presence in Singapore and beyond, we strive to deliver exceptional customer experience through innovative solutions.
About the Role
We are seeking a highly skilled Business Analyst to join our team and contribute to the enhancement of our CRM system. As a key member of our business operations team, you will play a critical role in driving business growth and improving customer satisfaction.
Main Responsibilities
- Assist with the refresh of our CRM solution and customer onboarding channels to ensure seamless integration and efficient processes.
- Support the development and delivery of CRM enhancements, bridging the gap between offshore delivery and internal stakeholders to drive business success.
- Participate in testing and verification, including hands-on troubleshooting when necessary, to ensure high-quality deliverables.
- Assist with basic visualizations of simple analytics dashboards to provide insights for business decision-making.
Requirements
To succeed in this role, you will need:
- Strong analytical and problem-solving skills to identify areas for improvement and develop effective solutions.
- Excellent communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
- Proficiency in CRM systems and data analysis tools to extract insights and drive business outcomes.
- A bachelor's degree in a relevant field, such as business administration or computer science.
Benefits
We offer a competitive salary package, ranging from SGD 45,000 to SGD 60,000 per annum, depending on experience. Additionally, you can expect:
- A comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A dynamic and supportive work environment that fosters collaboration and innovation.
How to Apply
If you are a motivated and detail-oriented individual with a passion for business analysis and technology, please submit your application via [insert contact information]. We look forward to hearing from you
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