
Senior Service Delivery Manager
5 days ago
Role Summary:
The Senior Specialist, Service Management role is responsible for overseeing the efficiency and effectiveness of all ITSM functions. This includes Change Management, Incident Management, Problem Management, and Service Continuity.
Key Responsibilities:
- Oversight of day-to-day operations to ensure consistent, high-quality service delivery to all customers.
- Initiation of improvements to enhance the customer experience.
- Closely interact with Customer Operations to ensure seamless service delivery.
About the Role:
This role plays a key part in ensuring that our products and services are delivered efficiently and effectively.
What You Will Achieve:
- Ensure consistent, high-quality service delivery to all customers.
- Oversee the efficiency and effectiveness of all ITSM functions.
- Identify areas for improvement and implement changes to enhance the customer experience.
Your Skills and Experience:
We are looking for someone with:
- A strong understanding of IT Service Management (ITSM) principles.
- Experience in overseeing day-to-day operations and initiating improvements.
- Excellent communication and interpersonal skills.
Benefits:
We offer a range of benefits, including:
- Competitive salary.
- Opportunities for career growth and development.
- A supportive and collaborative work environment.
How to Apply:
To apply for this role, please submit your application via our website.
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