Senior IT Service Delivery Manager

1 day ago


Singapore beBeeTechnical Full time $180,000 - $220,000
Job Description

The Senior Team Lead, Technical Services is a developing management role responsible for leading a team of engineers and specialists to ensure continuous high-quality IT service delivery to clients.

  • Lead and manage a team of Technical Services Engineers/Specialists providing guidance mentorship and performance management.
  • Ensure proactive monitoring investigation and resolution of technical incidents and problems across client IT infrastructure and systems.
  • Oversee service delivery to SLAs are met with high client satisfaction.
  • Assist with planning building and supporting technology solutions for clients.
  • Foster a collaborative high-performing team environment promoting knowledge sharing and best practices.
  • Liaise with other technical teams vendors and stakeholders to escalate and resolve complex issues.
  • Monitor team performance metrics reporting and continuous improvement initiatives.


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