Service Delivery Manager

4 weeks ago

Singapore Robert Walters Full time

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This range is provided by Robert Walters. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Our client is a leading firm, seeking Service Delivery Manager with a strong foundation in data centre operations, ideally with experience in managing facility leases, MEP systems, and day-to-day service delivery across a mission-critical environment.

What You'll Do:

  • Oversee day-to-day service delivery operations for the data centre, ensuring uptime, efficiency, and adherence to SLAs.
  • Act as a liaison between internal stakeholders, clients, and third-party vendors to manage expectations and ensure service quality.
  • Coordinate and track lease obligations, renewals, and related documentation in collaboration with legal and facilities teams.
  • Support infrastructure operations including HVAC, electrical, and mechanical systems, ensuring preventive maintenance and incident response protocols are followed.
  • Manage change control processes, maintenance activities, and vendor access within the data centre environment.
  • Monitor and report on service metrics, performance KPIs, and incident trends.
  • Contribute to continuous improvement of operational procedures and service standards.
  • Ensure compliance with safety, security, and regulatory requirements.

What You'll Bring:

  • Diploma or Degree in Mechanical, Electrical, Facilities Management, or related field.
  • Experience working in or supporting data centre environments is strongly preferred.
  • Knowledge of critical infrastructure systems (e.g. UPS, HVAC, generators, chillers, etc.).
  • Strong coordination, stakeholder management, and vendor oversight skills.
  • Experience with lease or contract management is a plus.
  • Excellent communication and problem-solving skills.

Do note that we will only be in touch if your application is shortlisted.

ROC No.: 199706961E | EA Licence No.: 03C5451

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Contract
Job function
  • Industries Data Infrastructure and Analytics, Information Services, and Telecommunications

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