
Senior Director of Customer Insights
3 days ago
As a senior customer insights leader, you will develop and execute comprehensive strategies to collect, analyze, and interpret customer data from various sources.
Key Responsibilities- Develop effective strategies for collecting, analyzing, and interpreting customer feedback, behavior patterns, and interaction data.
- Perform in-depth analyses of customer trends, identify root causes, and recommend actionable solutions to improve the customer experience.
- Collaborate with cross-functional teams to design and implement service enhancements using human-centered design approaches.
- Foster a culture of innovation and accountability within cross-functional teams.
- Bachelor's degree in Business, Service Management, Statistics, Data Analytics, or a related field.
- At least 10–12 years of progressive experience in customer experience, market research, service management, or data analytics.
This role offers the opportunity to work with cutting-edge technologies and innovative methodologies, driving business growth and customer satisfaction.
What We OfferOur organization values diversity, equity, and inclusion. We offer competitive compensation, flexible working arrangements, and professional development opportunities.
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