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Guest Service Director

1 week ago

Singapore This is an IT support group Full time
Company Overview

The Lo and Behold Group is a hospitality company known for its exceptional ability to create memorable experiences. We strive to shape the city's future and cultivate the next generation of hospitality leaders.

We prioritize employee development, offer competitive benefits, and foster an environment where our team members can thrive. Our achievements have earned us recognition as a Human Capital Partner with the Ministry of Manpower, a 'Great Place To Work' (2022, 2023), and one of AON's Best Employers.

Key Responsibilities

This position plays a critical role in enhancing the guest experience. You will be responsible for ensuring that our guests receive outstanding service and have a memorable dining experience. This includes identifying opportunities to exceed expectations in the day-to-day service.

  • Proactively delivering exceptional guest service to the highest standards
  • Prepare the restaurant for opening and closing operations
  • Stand by at the pass to prepare dishes for presentation
  • Effectively communicate menu information to guests
  • Collaborate with station-in-charge to meet guests' needs and provide attentive service