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Mainframe Production Support Technical Specialist

2 months ago


Singapur, Singapore NTT Data Singapore Full time
Mainframe Production Support Technical Specialist

We are seeking a highly skilled Mainframe Production Support Technical Specialist to join our team at NTT Data Singapore. As a key member of our team, you will be responsible for ensuring the smooth operation of our mainframe systems.

Key Responsibilities:
  • Incident Management: Manage day-to-day issues, including daily health checks of applications and processes, working closely with end users, development staff, and infrastructure teams to resolve incidents and/or mitigate outages.
  • Problem Analysis: Perform in-depth analysis of production problems, identify root causes, and recommend solutions to resolve application malfunctions and prevent recurrence.
  • Change Management: Ensure all incidents and changes are progressed efficiently and effectively to meet application service levels.
  • Process Improvement: Help identify, coordinate, and implement initiatives/projects that promote efficiency and optimization of daily processes.
  • System Optimization: Proactively identify opportunities to improve system efficiency and/or availability.
  • Technical Expertise: Possess at least 8 years of Mainframe experience, with a strong background in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve, and Mainframe tools such as Endevor, File-Aid, and Control-M.
  • Domain Knowledge: Have a solid understanding of the Cards and Payments domain, with at least 5 years of hands-on experience with CARDLINK (Credit and Debit Card System).

We are looking for a highly skilled and experienced Mainframe Production Support Technical Specialist to join our team. If you have a strong background in Mainframe systems and a passion for delivering high-quality results, we encourage you to apply for this exciting opportunity.