
Public Sector Customer Experience Expert
5 days ago
The Role Overview:
This is an exciting opportunity to play a vital part in ensuring exceptional customer experience as a Customer Experience Officer in the Public Sector.
The Key Responsibilities Include:
- Review and assess feedback/enquiries from public channels
- Provide timely responses to acknowledge receipt
- Liaise with internal divisions and external agencies to resolve issues
- Use approved templates and guidance for drafting responses
- Monitor case progress to meet service standards
- Collate and analyze data for reporting
The Ideal Candidate Will Possess:
- Prior customer service experience
- Experience in public sector or government agencies
- Resourceful, meticulous, and collaborative skills
- Strong writing and communication skills
- Proficient in MS Word, Excel, and PowerPoint
- Analytical and logical thinking skills
The Benefits of This Role Include:
- A dynamic work environment that fosters innovation and collaboration
- Opportunities for professional growth and development
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