Public Sector Customer Experience Expert

5 days ago


Singapore beBeeCustomerService Full time $3,910
Customer Experience Officer

The Role Overview:

This is an exciting opportunity to play a vital part in ensuring exceptional customer experience as a Customer Experience Officer in the Public Sector.

The Key Responsibilities Include:

  • Review and assess feedback/enquiries from public channels
  • Provide timely responses to acknowledge receipt
  • Liaise with internal divisions and external agencies to resolve issues
  • Use approved templates and guidance for drafting responses
  • Monitor case progress to meet service standards
  • Collate and analyze data for reporting

The Ideal Candidate Will Possess:

  • Prior customer service experience
  • Experience in public sector or government agencies
  • Resourceful, meticulous, and collaborative skills
  • Strong writing and communication skills
  • Proficient in MS Word, Excel, and PowerPoint
  • Analytical and logical thinking skills

The Benefits of This Role Include:

  • A dynamic work environment that fosters innovation and collaboration
  • Opportunities for professional growth and development


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