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Lead/ Senior Lead, User Insights Specialist
2 months ago
About the Role
The Singapore Economic Development Board (EDB) is seeking a highly skilled and experienced professional to join our User Insights and Service Design team as a Lead/Senior Lead, User Insights. This role will be responsible for developing impactful experiences for both our external customers and internal team.
Key Responsibilities
- Conduct customer research studies to gain insights and feedback
- Develop research plans and project timelines for discovery research studies
- Partner closely with stakeholders to run design sprints and workshops for new service/product conceptualisation or improvements to existing experiences
- Develop low to medium fidelity prototypes and pilots for testing of new or improved service or product concepts
- Guide and co-create with stakeholders in iterative implementation of new service or product pilots
Requirements
- Relevant degree/diploma in user experience, industrial design, psychology, communications, research, or architecture
- Minimum 2 years relevant experience in service design and design research roles
- Experienced in implementing design research principles and methodologies
- Strong ability to quickly synthesise insights based on common themes or patterns
- Excellent project management skills with the ability to leverage enablement tools like Notion
- Native proficiency in English and one other language a plus
About Us
Careers@Gov is a government agency under the Ministry of Trade and Industry, responsible for strategies that enhance Singapore's position as a global centre for business, innovation, and talent. We undertake investment promotion and industry development, and work with international businesses to provide information, connections to partners, and access to government incentives for their investments.
