User Experience Lead
3 days ago
At Careers@Gov, we are seeking a highly skilled Principal Manager to lead our team in designing and implementing a new service journey on MySkillsFuture portal.
About the RoleThe successful candidate will be responsible for overseeing and designing seamless user journeys for individuals across all strategic touchpoints from MySkillsFuture portal to other integrated digital products. This includes performing UX assessment, identifying user pain points, and conducting user research and usability testing to deliver optimal user experience.
Key Responsibilities- Lead a transformative initiative to redesign and implement a new service journey on MySkillsFuture portal
- Oversee and design seamless user journey for individuals across all strategic touchpoints
- Perform UX assessment and identify user pain points
- Conduct user research and usability testing
- Design prototype and iterate ideas for UI design
- Oversee workflow changes and ensure seamless ops-tech integration
- Develop operational processes and guidelines
- Track key data insights and report outcomes
- At least 10 years of experience in UX/UI design, research and analysis, design thinking and website development work
- Proficient in analysing qualitative and quantitative data, especially web analytics using Adobe Analytics
- Well versed in user interface design tools and design software
- Ability to navigate complex processes and simplify them for UX/UI improvements
- Strong project management skills
- Able to work independently and as a team player in a fast-paced environment
Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.
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