End-to-End Service Expert

5 days ago

Singapore beBeeService Full time $90,000 - $120,000
Job Title: Service Expert

Job Description:

  • The ideal candidate will oversee the end-to-end service aspects throughout the case lifecycle (pre- and post-sale).
  • Pre-sale, the Case Manager will mainly liaise with Financial Representatives, Business Development Managers, New Business & Underwriting and Legal & Compliance teams to assist with understanding and gathering of required financial and medical documents.
  • The Case Manager will also be responsible for ongoing and proactive status updates, as well as providing clear information on necessary requirements to allow for one-touch resolution.
  • Post-sale, the Case Manager will mainly liaise with Distribution Partners, Policy Services, Product & Pricing teams, Client Services and Claims teams on inforce policy requests, including policy changes, inforce illustrations, claims and other post-sales related transactions.

Required Skills and Qualifications:

  • Degree from any recognized institution/university
  • M5 & M9 Papers
  • Minimum 15 years working experience; with around 10 years insurance industry experience
  • Strong communication skills (verbal, written and presentation)
  • Flexible and able to adapt in a fast-paced and changing environment
  • Understanding of financial services and the needs of sales professionals is an advantage

Benefits:

  • We'll empower you to learn and grow the career you want
  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words
  • As part of our global team, we'll support you in shaping the future you want to see

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