E-Commerce Operations Manager
1 month ago
We are seeking a skilled E-Commerce Executive to manage our online presence and drive sales in the FMCG/Foods/Beverage industry. The ideal candidate will be responsible for developing and implementing digital marketing strategies, ensuring a seamless online customer experience, and analyzing key metrics to improve performance.
Key Responsibilities:
- Manage and update our e-commerce website to ensure a high-quality customer experience.
- Monitor online sales and analyze key metrics to identify areas for improvement.
- Develop and implement digital marketing campaigns to drive online traffic and sales.
- Collaborate with the marketing and sales teams to ensure brand consistency.
- Stay up-to-date with the latest e-commerce trends and best practices.
- Proven work experience as an E-Commerce Executive or similar role.
- Solid understanding of e-commerce platforms and digital marketing strategies.
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork abilities.
- Bachelor's degree in Marketing, Business Administration, or relevant field.
- Knowledge of SEO and SEM is a plus.
Essential Skills:
- Customer Interaction: Handle customer issues professionally and prioritize customer needs.
- Team Leadership: Excel in a customer-facing role and communicate clearly with the team.
- Operational Management: Collaborate with the store manager to develop the team effectively.
- Scheduling and Maintenance: Ensure efficient team scheduling and uphold high standards of cleanliness and hygiene.
- Standards Compliance: Uphold food safety standards and confidently manage DM & AD standards during inspections.
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