E-Commerce Operations Manager
4 weeks ago
About the Role
We are seeking a highly motivated and experienced E-Commerce Executive to join our team in Singapore. As a key member of our E-Commerce team, you will play a pivotal role in shaping the future of our online operations and strategy.
Key Responsibilities
- Manage and analyze E-Commerce business trends, KPI results, and online marketing campaigns.
- Develop and implement new online strategies and plans to boost sales, working closely with internal and external stakeholders.
- Ensure payment security, customer purchase, and stock management processes are optimized.
- Evaluate market situations, provide feedback, and initiate appropriate strategies or changes.
- Liaise with the E-Commerce team in HQ and relevant departments to monitor sales performance, market coverage, and advertising strategies.
- Manage daily online sales operations, including new orders, payment procedures, inventory returns, and customer service.
- Ensure e-commerce business operations align with brand positioning.
Requirements
- Relevant degree with minimum 3 years of experience in a similar role in an Agile/Scrum environment.
- Proficient in E-Commerce business and trends.
- Experience with SEO best practices, analytics tools, and A/B testing methodologies.
- Proficient in Adobe Photoshop, Illustrator, and Microsoft Office.
- Merchandising knowledge is an advantage.
Language
English
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