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Service Delivery Expert

1 week ago

Singapore 1-Group (Singapore) Full time

Job Overview:

The Operations Manager Assistant plays a crucial role in ensuring the smooth operation of our restaurants. This individual will work closely with the Outlet Manager to deliver exceptional service, maintain high standards of quality, and contribute to the overall success of our business.

Responsibilities:

  1. Assist the Outlet Manager in overseeing daily operations, including supervising staff, managing inventory, and ensuring compliance with company policies.
  2. Develop and implement strategies to improve service delivery, increase customer satisfaction, and enhance employee engagement.
  3. Collaborate with the Food & Beverage Department to ensure alignment with company standards and procedures.
  4. Provide excellent customer service, responding to customer complaints and concerns in a professional manner.
  5. Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
  6. Maintain accurate records and reports, providing regular updates to the Outlet Manager and other stakeholders.